Privacy Policy

Fortunate Wheel helps people create, save, share, and host custom games. To provide those features, we may collect information from hosts, account owners, players, and visitors.

This policy applies to the Fortunate Wheel website, app, game builder, live hosting features, contact forms, account tools, and related services.

Account details

If you create an account or sign in, we may collect information such as your name, email address, authentication details, plan status, and account settings.

Contact and support messages

When you contact us, we collect the information you include in the form, such as your name, email address, topic, subject, message, and any details you choose to share about the issue.

Game content

We collect content you create, enter, upload, paste, import, save, generate, or host. This may include game titles, phrases, clues, categories, team names, player names, settings, documents, website links, prompts, and generated game items.

Live session and player activity

Live games may involve room codes, player display names, guesses, buzzer or participation activity, timestamps, scores, and session results so the host can run the game and review outcomes.

We may collect technical and usage information such as pages viewed, features used, errors, device and browser details, approximate location based on IP address, referral information, timestamps, and security logs.

We may also use cookies or similar technologies to keep users signed in, support security, remember preferences, understand product usage, and improve reliability.

We use information to:

• Provide, secure, and maintain Fortunate Wheel.
• Create, save, edit, preview, launch, and host games.
• Support player joining, guessing, scoring, and results during live sessions.
• Generate editable game drafts and process imports when users choose those features.
• Manage accounts, subscriptions, billing, and plan access.
• Respond to support requests and investigate bugs.
• Monitor performance, prevent misuse, and improve product quality.
• Comply with legal obligations and enforce our terms.

If you use AI-assisted creation, pasted-content import, document upload, Google Doc import, or website import, the content you provide may be processed by service providers that help extract readable text or create editable game items.

Avoid uploading sensitive personal information, confidential business material, student records, payment details, or content you do not have permission to use.

We may share information with service providers that help operate Fortunate Wheel, including providers for:

• Hosting, infrastructure, and deployment.
• Database storage and authentication.
• Payments and subscription management.
• AI-assisted generation, document processing, and website imports.
• Analytics, logging, performance, and error monitoring.
• Customer support and operational tools.

We may also share information if required by law, to protect rights and safety, to prevent misuse, to enforce our terms, or as part of a business transfer such as a merger, acquisition, financing, or sale of assets.

We do not sell personal information in the traditional sense.

Payment details are handled by payment providers. Fortunate Wheel does not store full payment card numbers on its own servers. Payment providers may process billing details according to their own terms and privacy policies.

We keep information for as long as needed to provide the service, support users, maintain security, comply with legal obligations, resolve disputes, enforce agreements, and keep reasonable business records.

Account owners may be able to delete saved games or request account deletion. Some information may remain in backups, logs, payment records, support records, or legal records when needed for legitimate purposes.

Fortunate Wheel may be used by adults in classrooms, families, youth groups, and events. Hosts are responsible for choosing what information they ask players to enter and for using Fortunate Wheel in a way that fits their school, organization, family, or group requirements.

Children should not create accounts unless permitted by a parent, guardian, teacher, school, or organization where required. If you believe a child provided personal information without appropriate permission, contact us through the contact page.

We use reasonable technical and organizational measures to protect information. No website or online service can be guaranteed to be completely secure, so users should keep account credentials private and avoid sharing sensitive information unnecessarily.

Depending on your location and applicable law, you may have choices or rights related to your information, such as requesting access, correction, deletion, or export.

• Update account information where account tools are available.
• Delete or edit saved games when those controls are available.
• Manage subscription settings through account or billing tools when available.
• Use browser settings to control cookies and similar technologies.
• Contact us with privacy questions or requests.

If you access Fortunate Wheel from outside the United States, your information may be processed in the United States or other countries where Fortunate Wheel or its service providers operate.

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date. If a change is material, we will try to provide notice through the website, app, or email.

Privacy questions and requests can be sent through the Fortunate Wheel contact page.